Terms of Service

Welcome to Limo Service Chicago ("we," "us," or "our"). These Terms of Service ("Terms") apply to your use of our website and the chauffeured ground transportation we provide across the Chicago metropolitan area. By using our website, asking for a quote, or booking a ride, you agree to these Terms. If you do not agree, please do not use our website or services.

1Acceptance of Terms

By booking a reservation or using this website, you confirm that you are at least 18 years old and able to enter into a binding agreement. If you book for other people, you are responsible for making sure everyone in your party understands and follows these Terms.

2Our Services

We provide professional chauffeured rides, including airport transfers, corporate travel, weddings and events, hourly chauffeur service, and long-distance trips. All services depend on vehicle availability, scheduling, and these Terms. We may refuse or cancel service if there are safety concerns, unlawful activity, or violations of these Terms.

3Bookings and Reservations

When you make a reservation, you agree to give accurate and complete information, including pickup and drop-off locations, dates, times, passenger count, and any special requests. A reservation is confirmed once we confirm it in writing or verbally.

• You are responsible for being ready at the agreed pickup time and place.
• Quotes are based on the information you give us. Major changes to your trip may change the final price.
• We are not responsible for missed flights, events, or connections caused by wrong booking details or not being ready on time.

4Pricing and Payment

We use flat-rate pricing confirmed when you book, with no peak-hour surge charges. Final fares may vary based on distance, vehicle type, trip length, waiting time, and extra stops. Tolls, fees and gratuity are included in every quote.

• Payment is processed through a secure third-party payment processor. We do not store your full card number on our systems. See our privacy policy.
• Gratuity is included in every quote. Any extra tip is up to you, and we never ask for it.
• Extra charges may apply for long wait times, extra stops, cleaning due to excessive mess, or damage caused during the trip.

5Cancellations and Changes

Every ride is free to cancel any time. Just let us know before your chauffeur leaves to pick you up. To cancel or change a reservation, contact us online or by email. A no-show, where your chauffeur arrives and cannot reach you, may be charged. See our cancellation policy for details.

6Passenger Conduct

For everyone's safety and comfort, passengers agree to:

• Follow all laws and the lawful instructions of the chauffeur.
• Wear seat belts as required and not interfere with the safe driving of the vehicle.
• Not take part in illegal activity, including using illegal substances, in the vehicle.
• Not go over the rated passenger capacity of the vehicle.

We may end a trip without a refund if a passenger acts unlawfully, dangerously, or abusively, or damages the vehicle. Smoking and open alcohol may be restricted by law and vehicle policy.

7Delays and Conditions Beyond Our Control

We do our best to provide on-time, reliable service and to track flights for airport pickups. But we are not liable for delays or failures caused by things beyond our reasonable control, including traffic, weather, road closures, accidents, mechanical issues, or acts of nature. When that happens, we will try to provide a suitable alternative whenever possible.

8Limitation of Liability

To the fullest extent the law allows, Limo Service Chicago and its chauffeurs, employees, and affiliates are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services, including missed flights, missed events, lost business, or lost profits. Our total liability for any claim related to a trip will not exceed the amount paid for that trip.

9Lost and Damaged Property

Please take all your belongings with you when your trip ends. We are not responsible for items left in a vehicle, but we will make a reasonable effort to find and return lost items when you tell us. Passengers are responsible for any damage they or their party cause to a vehicle, and we may charge for related cleaning or repair costs.

10Indemnification

You agree to indemnify and hold harmless Limo Service Chicago and its chauffeurs, employees, and affiliates from any claims, damages, losses, or expenses arising from your violation of these Terms, your misuse of our services, or the conduct of anyone in your party.

11Intellectual Property

All content on this website, including text, graphics, logos, and images, belongs to Limo Service Chicago or its licensors and is protected by law. You may not copy, reproduce, or use our content without our written permission.

12Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law principles. Any dispute arising from these Terms or our services will be subject to the jurisdiction of the state and federal courts in Cook County, Illinois.

13Changes to These Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top of this page. If you keep using our website or services after changes are posted, you accept the updated Terms.