Privacy Policy

Limo Service Chicago ("we," "us," or "our") operates this website and provides chauffeured ground transportation across the Chicago metropolitan area. We respect your privacy and are committed to protecting the personal information you share with us. By using our website or booking our services, you agree to the practices described in this Privacy Policy.

1Information We Collect

We collect information in a few ways, all tied to helping you book and receive a ride.

Information you give us

• Booking details: your name, email address, phone number, pickup and drop-off locations, dates and times, passenger count, vehicle preference, flight information, and any special requests.
• Payment information: when you pay online, billing details and card information are entered through our payment processor. We do not store full card numbers on our own servers.
• Communications: information you provide when you call, email, text, or submit a form, including the contents of those messages.

Information collected automatically

• Usage and device data: your IP address, browser type, device type, pages viewed, referring website, and how you interact with our site.
• Cookies and similar technologies: small files and tags used for site functionality, analytics, and advertising, as described in the Cookies section below.

2How We Use Your Information

We use the information we collect to:

• Provide, schedule, confirm, and complete your transportation booking.
• Process payments and send receipts, confirmations, and trip updates.
• Communicate with you about your reservation, including by phone, email, or text.
• Respond to your questions, quote requests, and customer-service needs.
• Improve our website, services, and customer experience.
• Send promotional offers or updates, where you have not opted out.
• Detect, prevent, and address fraud, security issues, or misuse.
• Comply with legal obligations and enforce our terms.

3Booking & Payment Processing

When you book a ride or request a quote, the details you submit are used to arrange and fulfill your trip. Payments made online are processed by a third-party payment processor that is responsible for securely handling your card information. We receive confirmation of payment and limited transaction details, but we do not collect or store your complete card number on our systems.

4Cookies & Tracking Technologies

Our website uses cookies and similar technologies to function properly, understand how visitors use the site, and deliver relevant advertising. These include:

• Essential cookies that make the site work, such as remembering form entries during booking.
• Analytics cookies that help us see which pages are popular and how the site performs.
• Advertising and marketing pixels from partners such as Google Ads and Meta (Facebook and Instagram). These let us measure ad performance and show relevant ads to people who have visited our site.

You can control cookies through your browser settings and can opt out of personalized advertising through tools such as the Digital Advertising Alliance, Google Ads Settings, and your Meta ad preferences. Disabling some cookies may affect how the site works.

5How We Share Information

We do not sell your personal information. We share it only in these limited situations:

• Service providers: our payment processor, dispatch and reservation software, hosting provider, and analytics and advertising partners, who handle data on our behalf.
• Your chauffeur: the trip details needed to pick you up and complete your ride.
• Legal reasons: when required by law, subpoena, or to protect the rights, safety, or property of our company, customers, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, where information may be transferred as part of that transaction.

6Data Retention

We keep personal information only as long as needed to provide our services, maintain business records, resolve disputes, and meet legal, tax, and accounting requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information against loss, theft, and unauthorized access. Online payments are handled through secure, encrypted processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request that we correct inaccurate information.
• Request that we delete your personal information, subject to legal exceptions.
• Opt out of marketing communications at any time.
• Opt out of the "sale" or "sharing" of personal information for targeted advertising.

To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before fulfilling certain requests.

9Illinois Residents

If you are an Illinois resident, you have rights under state law, including the Illinois Personal Information Protection Act. We do not collect biometric identifiers or biometric information as defined by the Illinois Biometric Information Privacy Act (BIPA). If our practices ever change, we will update this policy and obtain any consent required by law.

10Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11Third-Party Links

Our website may link to third-party sites, such as our payment processor or social media pages. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing information.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may be communicated through our website or by email where appropriate.