Privacy Policy

Limo Service Chicago ("we," "us," or "our") runs this website and provides chauffeured black car and limo service across the Chicago metropolitan area. We respect your privacy and work to protect the personal information you share with us. By using our website or booking our services, you agree to the practices in this Privacy Policy.

1Information We Collect

We collect information in a few ways. All of it is tied to helping you book and take a ride.

Information you give us

• Booking details: your name, email address, phone number, pickup and drop-off locations, dates and times, passenger count, vehicle choice, flight information, and any special requests.
• Payment information: when you pay online, you enter your billing and card details through our payment processor. We do not store full card numbers on our own servers.
• Messages: what you share when you call, email, text, or send a form, including the content of those messages.

Information collected automatically

• Usage and device data: your IP address, browser type, device type, pages viewed, the website that sent you here, and how you use our site.
• Cookies and similar tools: small files and tags used to run the site, for analytics, and for advertising. See the Cookies section below.

2How We Use Your Information

We use the information we collect to:

• Provide, schedule, confirm, and complete your ride.
• Process payments and send receipts, confirmations, and trip updates.
• Contact you about your reservation, including by phone, email, or text.
• Answer your questions, quote requests, and customer service needs.
• Improve our website, services, and customer experience.
• Send offers or updates, unless you have opted out.
• Find, prevent, and deal with fraud, security issues, or misuse.
• Meet our legal duties and enforce our terms of service.

3Booking and Payment Processing

When you book a ride online or ask for a quote, we use the details you send to arrange and complete your trip. Online payments are processed by a third-party payment processor, which is responsible for handling your card information securely. We receive payment confirmation and limited transaction details, but we do not collect or store your full card number on our systems.

4Cookies and Tracking Technologies

Our website uses cookies and similar tools so the site works, so we can see how visitors use it, and to show relevant ads. These include:

• Essential cookies that make the site work, such as remembering what you typed in a form during booking.
• Analytics cookies that show us which pages are popular and how the site performs.
• Advertising and marketing pixels from partners such as Google Ads and Meta (Facebook and Instagram). These let us measure how our ads perform and show relevant ads to people who have visited our site.

You can control cookies in your browser settings. You can opt out of personalized ads with tools such as the Digital Advertising Alliance, Google Ads Settings, and your Meta ad preferences. Turning off some cookies may affect how the site works.

5How We Share Information

We do not sell your personal information. We share it only in these limited cases:

• Service providers: our payment processor, dispatch and reservation software, hosting provider, and analytics and advertising partners, who handle data for us.
• Your chauffeur: the trip details needed to pick you up and complete your ride.
• Legal reasons: when the law or a subpoena requires it, or to protect the rights, safety, or property of our company, customers, or others.
• Business transfers: if there is a merger, acquisition, or sale of assets, information may be transferred as part of that deal.

6Data Retention

We keep personal information only as long as we need it to provide our services, keep business records, resolve disputes, and meet legal, tax, and accounting requirements. When we no longer need it, we take reasonable steps to delete it or remove anything that identifies you.

7How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information from loss, theft, and unauthorized access. Online payments go through secure, encrypted processing. But no way of sending data over the internet is fully secure, and we cannot guarantee absolute security.

8Your Privacy Rights

Depending on where you live, you may have the right to:

• Ask to see the personal information we hold about you.
• Ask us to correct wrong information.
• Ask us to delete your personal information, subject to legal exceptions.
• Opt out of marketing messages at any time.
• Opt out of the "sale" or "sharing" of personal information for targeted advertising.

To use any of these rights, contact us using the details below. We will not discriminate against you for using your privacy rights. We may need to confirm your identity before we act on some requests.

9Illinois Residents

If you live in Illinois, you have rights under state law, including the Illinois Personal Information Protection Act. We do not collect biometric identifiers or biometric information as defined by the Illinois Biometric Information Privacy Act (BIPA). If our practices ever change, we will update this policy and get any consent the law requires.

10Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you think a child has given us personal information, please contact us and we will delete it.

11Third-Party Links

Our website may link to other companies' sites, such as our payment processor or social media pages. We are not responsible for how those sites handle privacy. Please read their privacy policies before you share information.

12Changes to This Policy

We may update this Privacy Policy from time to time because our practices change or for legal reasons. When we do, we will change the "Last updated" date at the top of this page. We may share major changes on our website or by email where appropriate.