Plans change, and we get it. Our cancellation policy is simple and fair: if your plans shift, just let us know and we will make it right. No games, no fine-print traps.
At Limo Service Chicago, we want booking a ride to feel easy, not risky. Life happens, flights move, meetings shift, plans fall through, and we would rather keep you as a happy customer than hold onto a fee. This policy explains how cancellations and changes work, and the short version is this: reach out, and we will take care of you.
If you need to cancel, just let us know and we will refund you. We do not believe in punishing customers for changes outside their control. For standard rides, cancellations are free and fully refundable. We only ask that you give us a heads-up as early as you reasonably can, so we can free up the vehicle and chauffeur for someone else.
Canceling or changing a reservation is quick and easy. Just contact us by phone or email with your name and booking details:
We will confirm your cancellation or change right away so you are never left wondering whether it went through.
When you cancel a standard ride, we refund what you paid. Refunds are returned to your original payment method, and they typically appear within a few business days, depending on your bank or card provider. If anything ever looks off, call us and we will sort it out personally.
Sometimes you do not need to cancel, you just need to adjust. We are happy to move your pickup time, change the date, update the route, or switch the vehicle whenever we can. Just let us know and we will rebook you. If a change affects the price, such as a longer trip or a larger vehicle, we will tell you upfront before anything is charged.
If you are running late, call us, we will do our best to wait and keep your ride on track. The only time a charge may apply is a true no-show, where a chauffeur arrives, waits, and cannot reach you. Even then, we would much rather hear from you and reschedule. A quick phone call almost always solves it.
Weddings, proms, parties, and large group events sometimes involve special vehicles, multiple cars, and dedicated planning reserved well in advance. For these bookings, we may confirm specific cancellation details with you at the time of booking so everyone is on the same page. We still aim to be flexible and fair, just reach out as early as you can for event changes.
Chicago weather has a mind of its own. If a flight is canceled, a storm rolls in, or something outside your control disrupts your plans, contact us and we will reschedule or refund without hassle. We track flights for airport pickups and adjust to delays whenever we can.
In the rare case that we cannot fulfill a confirmed booking, for example due to a vehicle issue or an emergency, we will let you know as soon as possible, work to arrange a suitable alternative, and provide a full refund if we cannot get you on the road.
The fastest way to cancel, change, or ask about a refund is to reach out directly. A real person will help you:
Email: info@limoservicechicago.co
Limo Service Chicago, serving the greater Chicago metropolitan area.