Cancellation Policy

At Limo Service Chicago, we want booking a ride to feel easy, not risky. Flights move, meetings shift and plans fall through. We would rather keep you as a happy customer than hold onto a fee. The short version: reach out, and we will take care of you.

1Our Simple Promise

If you need to cancel, let us know and we will refund you. We do not believe in punishing customers for changes outside their control. Every ride is free to cancel and fully refundable. Just let us know before your chauffeur leaves to pick you up.

2How to Cancel or Change a Booking

Canceling or changing a reservation is quick. Contact us online or by email with your name and booking details:

• Use our online booking page
• Email us at info@limoservicechicago.co

We will confirm your cancellation or change right away, so you always know it went through.

3Refunds

When you cancel, we refund what you paid. Refunds go back to your original payment method. They usually show up within a few business days, depending on your bank or card provider. If anything ever looks wrong, email us and we will sort it out personally.

4Changing Your Trip Instead of Canceling

Sometimes you do not need to cancel, just adjust. We are happy to move your pickup time, change the date, update the route, or switch to another vehicle from our Chicago limo fleet whenever we can. Let us know and we will rebook you. If a change affects the price, such as a longer trip or a larger vehicle, we will tell you before anything is charged.

5No-Shows and Running Late

If you are running late, let us know. We will do our best to wait and keep your ride on track. The only time a charge may apply is a true no-show: your chauffeur arrives, waits, and cannot reach you. Even then, we would much rather hear from you and reschedule. A quick message almost always solves it.

6Weddings and Large Events

Bookings for a wedding limo, prom, party, or large group event may involve special vehicles, several cars, and planning done well in advance. The same rule applies: they are free to cancel any time before your chauffeur leaves to pick you up. For big events, telling us early helps us plan the vehicles.

7Weather and the Unexpected

Chicago weather can change fast. If a flight is canceled, a storm rolls in, or something outside your control disrupts your plans, contact us and we will reschedule or refund without hassle. We track flights for airport pickups and adjust to delays whenever we can.

8If We Ever Need to Cancel

In the rare case that we cannot complete a confirmed booking, for example because of a vehicle issue or an emergency, we will tell you as soon as possible, work to arrange a suitable alternative, and give you a full refund if we cannot get you on the road.