Frequently Asked Questions

We use flat-rate pricing confirmed at the time of booking, with no surge charges, ever. As a guide, our published starting rates are sedan and Executive service from $75, premium SUV service from $95, and hourly chauffeur service from $85 per hour. Weddings, party buses, and large group events are custom-quoted. Your exact fare depends on distance, vehicle, and duration. Call (708) 289-0488 or request a quote for a precise price.

Yes. The rate we confirm at booking is the rate you pay. We do not add peak-hour surge pricing, and there are no surprise charges. The only time the total changes is if you change the trip itself, adding stops, extending the time, or requesting extra services during the ride. See our terms for details.

Never. This is one of the biggest advantages of booking a chauffeured car service over rideshare. Whether it is a Friday night, a Cubs game letting out, or a downtown festival weekend, your flat rate stays exactly the same while rideshare prices spike.

Payment is handled through a secure third-party payment processor. We do not store your full card number on our own systems. You can ask about accepted payment methods when you book. For full details, see our privacy policy.

Gratuity may be included or added at your discretion depending on the booking. We will make the details clear when you reserve so there are no surprises.

Your flat rate covers the trip as booked. Additional charges may apply only for things like extended wait time, extra stops added during the trip, tolls where applicable, or cleaning in the rare case of excessive mess or damage. We are upfront about all of it before you ride.

All four Chicago-area airports: O'Hare International (ORD), Midway International (MDW), Chicago Executive (PWK), and DuPage Airport (DPA). We handle both arrivals and departures, 24/7.

O'Hare is roughly 17 to 18 miles northwest of downtown, typically a 30 to 55 minute drive depending on traffic on the Kennedy Expressway. From most North Side neighborhoods like Lincoln Park or Lakeview, it is closer to 13 miles. Times vary, so we always plan around current conditions.

Midway is about 12 miles southwest of downtown, usually a 25 to 45 minute drive. It is often the closer airport for travelers on the South and Southwest sides and in the southwest suburbs.

Yes. For airport pickups we monitor your flight in real time and adjust to delays or early arrivals at no extra charge, so your chauffeur is there when you land, not before and not after.

We coordinate an exact meeting point when you book, and offer meet-and-greet service where your chauffeur waits with a name sign. Your driver stays in contact so there is no confusion after you land.

Because we track your flight, a delay is not a problem, we simply adjust. If your flight is canceled, just contact us and we will reschedule or refund per our easygoing cancellation policy.

Absolutely. We provide flat-rate airport transfers from across Chicagoland, including Naperville, Schaumburg, Oak Brook, Hinsdale, and Evanston. See all service areas.

For one to three passengers with luggage, a Mercedes S-Class sedan is the classic choice, comfortable, professional, and efficient. For more people or more bags, a premium SUV like a Cadillac Escalade or Lincoln Navigator gives you the room. Browse the full fleet.

It depends on the group size. Up to 6 to 7 people travel well in a full-size SUV. For larger groups, a Mercedes Sprinter van seats up to 14, and a Sprinter party bus or stretch limo turns the ride itself into part of the celebration.

Our modern 2026 fleet includes Mercedes S-Class sedans, Cadillac Escalades, Lincoln Navigators, GMC Yukon XLs, Chevrolet Suburbans, Mercedes Sprinter vans, Lincoln stretch limos, stretch Hummer limos, and Sprinter party buses. See photos and capacities on the fleet page.

From a single traveler in a sedan up to 14 in a Sprinter van or around 16 in a party bus or stretch vehicle. For larger groups we dispatch multiple vehicles, just tell us your headcount and we will recommend the right setup.

Sedans comfortably handle two to three travelers with standard luggage. SUVs and Sprinter vans carry significantly more, ideal for airport runs with checked bags, golf clubs, or strollers. If you have unusual or oversized items, let us know when booking and we will match the right vehicle.

Yes. We operate licensed, insured, and professionally maintained vehicles with background-checked, professional chauffeurs. Safety and reliability are the foundation of the service.

Book online in under 60 seconds through our booking page, or call or text (708) 289-0488. You will get a confirmation, and for airport pickups we will coordinate your meeting point.

The earlier the better, especially for airport runs at peak times, weddings, large groups, and busy event weekends like Lollapalooza or a Cubs homestand. That said, we also handle same-day and last-minute requests whenever a vehicle is available, just call.

Yes, you can book on behalf of family, guests, clients, or employees. Just provide their pickup details and contact information so the chauffeur can coordinate directly with the passenger.

Yes. Our hourly chauffeur service (from $85 per hour) is perfect for a night out, a day of meetings, multiple stops, or any time you want a car and driver at your disposal.

Absolutely. Just include your stops when booking, or use hourly service for full flexibility. We will plan the route so everything runs on schedule.

Yes. We provide flat-rate long-distance service from Chicago to destinations like Milwaukee, Madison, Champaign, Notre Dame, and across Indiana and Michigan, with no surge pricing.

Airport transfers, corporate and executive travel, weddings, proms and homecomings, party buses, nights out, concerts and games, and long-distance trips. If it involves getting somewhere in comfort, we handle it.

Yes, weddings are one of our specialties. We offer stretch limos, luxury SUVs, and party buses with red-carpet arrival, and dedicated coordination for the day. See wedding limo service for details.

Yes. Our corporate car service covers executive airport transfers, client transportation, multi-stop roadshows, and group logistics, with professional chauffeurs and reliable, on-time service.

Yes. Our prom service is built for safe, parent-approved, on-time transportation, with vehicles from sedans to party buses for groups.

Yes. Our Sprinter party bus is great for birthdays, bachelor and bachelorette parties, game days, and group celebrations, the ride becomes part of the fun.

Yes, child seats can be arranged on request. Because seat type depends on your child's age and weight, please let us know the details when you book so we can have the correct seat installed and ready. There may be a small fee depending on the request.

It is one of the easiest ways to travel with kids, especially to busy spots like the Lincoln Park Zoo or the airport. We drop you at the door, handle the luggage and strollers, and skip the parking ordeal entirely.

Yes. SUVs and especially the Mercedes Sprinter van (up to 14) give families plenty of room for passengers, car seats, strollers, and bags. Tell us your group size and we will recommend the right vehicle.

Please contact us about accessibility needs when booking and we will do our best to accommodate your request or arrange a suitable option. Call (708) 289-0488 to discuss specifics.

Service animals are always welcome. For other pets, please let us know in advance so we can make appropriate arrangements.

It is easygoing and customer-friendly. Cancel a standard ride and we refund you, just give us a heads-up as early as you reasonably can. Full details are on our cancellation policy page.

Call us, we will do our best to wait and keep your ride on track. A quick phone call almost always solves it. Charges only apply in a true no-show situation where the chauffeur cannot reach you.

Yes. We run 24 hours a day, 365 days a year, early flights, red-eyes, late nights out, and holidays included, all at the same flat rate.

Take all belongings with you when your trip ends, but if you do leave something behind, contact us right away and we will make every reasonable effort to locate and return it.

Smoking is not permitted. Alcohol may be restricted by law and vehicle policy, so please ask when booking. Our goal is a clean, comfortable ride for every passenger.

Flat-rate pricing with no surge, a guaranteed vehicle and pickup time, professional background-checked chauffeurs, flight tracking, and door-to-door service. On busy nights and at the airport, that reliability is worth everything, no waiting, no price spikes, no canceled rides.

Look for flat-rate, transparent pricing, a licensed and insured modern fleet, professional chauffeurs, 24/7 availability, real local knowledge, and clear policies. We built our service around exactly those things, and serve every neighborhood and all four airports across Chicagoland.

Very likely yes. We cover every Chicago neighborhood, from the Loop and River North to Hyde Park, plus 50+ suburbs and long-distance routes. Check the full list on our service areas page.

Yes. Every chauffeur is professional, background-checked, and experienced with Chicago traffic, venues, and routes, the difference between a driver and a true chauffeur.

Visit our Resources hub for guides, our blog for what's happening around the city, and our pricing page for vehicle tiers and starting rates.